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1) Stock Availability
We cannot guarantee that every item offered for sale online would actually be shipped right away as we might run out of stock of certain items. In a rare case, the item you ordered may be in stock at the time you placed your order but sold out when your order is processed. If such a situation arises, we will contact you by email and remove the item from your order list.
2) Customs and Import Duties
International shipments may be subjected to customs or import duties. We are not responsible for the additional charges and cannot provide estimates for these charges. Please check with your local customs office for more information.
1) Typographical Errors
In the event that the price of an item has been listed incorrectly due to typographical error, TCZ Studio reserves the right to refuse or cancel the order, regardless of whether the order has been confirmed or your credit card charged. If your credit card has been charged for the purchase that contains the incorrectly priced item, we will inform you by email before we refund or charge you for the difference between the correct item price and the incorrectly listed price.
2) Our Rights
TCZ Studio Pte Ltd may at any time amend the conditions in this website and it remains your responsibility to regularly check this site to determine if amendments have been made.
TCZ Members
1) Do I need to be a member before I make a purchase?
Yes, you need to sign in as a member before you purchase items in our online store. This is to ensure the security of your online shopping experience.
Security
1) Is it safe to use my credit card to make payments?
Your credit card details are protected by Secure Sockets Layer (SSL) encryption technology. This encryption prevents information from being intercepted and read.
2) What do I do if I lose my password?
If you have forgotten your password, please click here.
Privacy
1) How will my personal information be protected?
Your personal information will be kept confidential. Your email address will only be used for internal purposes to inform you of updates about special promotions or to contact you about your online purchases.
Payment Options
1) What are the payment options?
We accept only payments by Visa and MasterCard. (Overseas customers please note that all prices are quoted in Singapore dollars).
Order Status
1) How do I know if my order has been confirmed?
Once your order has been confirmed, you will receive a tracking number. You can use this number to track the status of your order.
2) How long does it take to process my order?
Order processing is only done during weekdays. Orders received during weekends will only be processed on Monday. If Monday is a public holiday, it will be processed on Tuesday.
Delivery
1) What are your delivery charges?
Delivery charge is applicable for both local and overseas customers. Delivery rates are calculated according to the weight of your total purchase.
If your country does not appear in the drop down menu, please contact us.
2) When will my order arrive?
This would depend on your area of residence. For customers residing in Singapore, it takes between 2 to 4 business days and for overseas customers between 3-10 business days.
For customers residing in Singapore, bulk orders will be hand-delivered. We will contact you to arrange for an appropriate delivery time.
Returns and Cancellations
1) Can I cancel my order?
Yes, orders can be cancelled, but a 5 % cancellation fee of the total purchase amount will be charged. To cancel your order, please contact us.
2) Can I return or exchange my purchase?
All products, once sold are non-returnable, unless the wrong product was delivered to you or the product was defective upon delivery. Please retain your invoice and contact us within 3 days of receiving your order.
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